Terms and Conditions

1. Who we are

RawCloser is operated by Fabio Antonelli.

2. Acceptance of these Terms

To create an account, you must be able to review these Terms and accept them through an express action. For a purchase or paid subscription, the contract is concluded when you confirm your order using the button that clearly indicates the obligation to pay, and payment is accepted or confirmed.

If you do not agree, do not use the service.

3. Service description

RawCloser is a macOS application for salespeople designed to help users manage sales calls, generate notes, and assist with objection handling.

Call audio, transcripts, notes, and AI analysis are processed and stored on the user's own Mac and are not transmitted to our servers.

4. Eligibility

You must be at least 18 years old to use RawCloser.

If you are using the service on behalf of a business or other organisation, you represent that you have authority to bind that organisation to these Terms.

5. Accounts

You must provide an accurate email address to create and use an account.

You are responsible for keeping your account access secure.

6. Contract formation

A binding contract between you and us is formed when you:

• create an account and accept these Terms, or
• otherwise accept these Terms through an express action (such as clicking an 'I accept' control) before first using the service, where such acceptance is required

We may update these Terms from time to time, and we will ask you to accept the new version if a material change requires re-acceptance.

7. Licence and access

We grant you a limited, non-exclusive, non-transferable, revocable right to use RawCloser for your internal business or personal use, subject to these Terms.

We may limit, suspend, or terminate access if we believe you have breached these Terms, used the service unlawfully, or created a security or abuse risk.

Where reasonably possible, we will inform you before suspension and give you the opportunity to remedy the breach. We may suspend access immediately where necessary for security reasons, to prevent harm, or to comply with a legal obligation.

8. Free trial

New users may be offered a 10-day free trial. No payment method is required at trial start, and no charge is made automatically at the end of the trial.

The trial is available once per email address and is linked to the email address used to start it. If the same email address has already used a trial, a new trial will not be available under that email address.

9. Paid plans, pricing, payment, auto-renewal, cancellation, plan changes, and refunds

We offer the following paid plans:

• Pro: USD $160 per month, or USD $1,600 per year

A third tier is planned but is not currently offered.

Where the applicable tax can be determined before you confirm, the price shown to consumers includes applicable taxes and represents the total amount payable.

The applicable tax may depend on your country, billing information, customer status, and applicable law. You must provide accurate billing information. If we cannot determine the applicable tax or payment amount, we may ask for additional information before completing the transaction.

If we change prices for future purchases, we will give reasonable notice where required by law.

If paid features are offered, payment is processed by our payment provider. You are responsible for providing accurate billing information.

Unless we tell you otherwise at the point of purchase, paid subscriptions renew automatically at the end of each billing period until changed or cancelled.

If a renewal payment, or the payment due when a change of billing interval takes effect, fails, our payment provider will try to collect it again over the following weeks and will notify you by email with a link to update your payment method. You keep full access to your paid tier for 7 days from the end of the period you have already paid for. If payment has still not been received after the final attempt, your subscription is cancelled and your access to the paid tier ends; if that happens within those 7 days, access ends when the subscription is cancelled. No further attempt is made to collect that payment after cancellation. You may subscribe again at any time if the plan is then available.

You may cancel a paid subscription from the billing screen in the application.

If the billing screen is unavailable, or if you no longer have access to the application, you may cancel by contacting us at hello@rawcloser.com.

Cancellation takes effect at the end of the current billing period. You keep access to the paid tier until the end of the period already paid for. No further renewal is charged after cancellation takes effect. Unless otherwise stated at the point of purchase or required by law, cancellation does not entitle you to a refund for the current billing period.

A cancellation cannot currently be reversed through the application. If you change your mind, you may continue using the paid tier until the end of the current billing period and may subscribe again after access ends, if the plan is then available.

You may also change your subscription tier from the billing screen in the application.

If you upgrade to a higher tier, the upgrade takes effect immediately. You will be charged the full price of the new tier for a new billing period beginning on the date of the upgrade, and you will receive a credit for the unused portion of the previous tier. The credit will be applied to the amount charged for the new tier. The next renewal date will be the date corresponding to the end of the new billing period, calculated from the upgrade date.

Before you confirm an upgrade, the application will show the new tier, the price of the new billing period, the credit for the unused portion of the previous tier, the total amount to be charged, applicable taxes, and the new renewal date. The application will also provide the information and acknowledgement required by applicable law concerning immediate performance and any statutory right of withdrawal.

If you downgrade to a lower tier, the change takes effect at the end of the current billing period unless we clearly state otherwise in the application at the time of the change. Until then, you keep access to the higher tier already paid for. No refund or credit is given for the unused difference unless we clearly state otherwise or mandatory law requires it.

You may also switch the same plan between monthly and yearly billing from the billing screen in the application. The switch takes effect at the end of the current billing period, and the price of the new billing period is charged from that date. Until then, your current billing period continues unchanged. No refund or credit is given for the remainder of the current billing period unless mandatory law requires it.

Except where a mandatory consumer law gives you a right to a refund, all fees are non-refundable once charged.

If you believe you were charged in error, contact us promptly at hello@rawcloser.com.

10. Right of withdrawal for consumers in the EU/UK and similar rights

If you are a consumer and mandatory law gives you a right to withdraw from an online contract within fourteen days of the conclusion of the contract, that right applies except to the extent that applicable law provides otherwise.

Where applicable, we will provide the legally required pre-contract information and model withdrawal form.

You may exercise the right of withdrawal by sending the model withdrawal form, or any other clear statement of your decision to withdraw, by email to hello@rawcloser.com or by post to the address given in section 1.

Model withdrawal form: https://rawcloser.com/withdrawal-form/

If you expressly request that performance of the service begin during the withdrawal period, and you later exercise the right of withdrawal before that period ends, you may be required to pay an amount proportionate to the part of the service already supplied up to the time you communicate your withdrawal, relative to the full coverage of the contract, to the extent permitted by law.

If you exercise a statutory right of withdrawal, we will process it in accordance with applicable consumer law.

11. Acceptable use

You must not:

• use the service unlawfully
• attempt to gain unauthorized access to accounts, systems, or data
• interfere with the operation or security of the service
• reverse engineer, copy, or exploit the service except to the extent permitted by law
• use the service to send spam, malware, or harmful content

12. Call recording, per-call confirmation, and compliance

RawCloser may be used in connection with call recording and related work.

RawCloser does not display a separate confirmation dialog before each recording starts.

You are responsible for ensuring that any recording you make complies with applicable law, including any notice, consent, call-recording, workplace, and privacy requirements that apply in your jurisdiction or in the jurisdiction of the other participant.

Before starting a recording, inform the other participants and obtain the consent or other authorization required by applicable law. Enabling features in the app does not substitute for your obligations to notify or obtain consent from other participants.

13. Calendar integrations

Calendar data relating to other people

You may connect and use a calendar only if you have the authority and legal basis required to do so. This includes having the necessary authority to access, process, and synchronize calendar data relating to other people, including event titles, descriptions, locations, and participant or lead names, and to write to the calendar only the data that RawCloser sends through its write-back feature, as described in our Privacy Policy.

You are responsible for ensuring that your use of RawCloser and any calendar integration complies with applicable data-protection, employment, confidentiality, workplace-monitoring, and other legal requirements. You must provide any notices, obtain any consents or authorizations, and comply with any contractual or professional duties owed to the people whose information appears in a connected calendar.

You must not connect a calendar or use the write-back feature if doing so would exceed your authority or violate the rights of another person. RawCloser does not determine whether you have that authority and is not responsible for obtaining notices, consents, or authorizations on your behalf.

14. Privacy

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms.

15. Third-party software and open-source components

RawCloser includes or depends on third-party software and open-source components. Those components may be subject to separate license terms, and those terms apply in addition to these Terms.

A current list of notices, license information, and source-availability statements is available in the application and on our website at:

https://rawcloser.com/licenses/

16. Intellectual property

RawCloser and its content, branding, software, and related materials are owned by us or our licensors and are protected by intellectual property laws.

Except as expressly permitted, you may not copy, modify, distribute, or create derivative works from them.

17. Disclaimers

RawCloser is provided on an "as is" and "as available" basis to the fullest extent permitted by law.

We do not guarantee that the service will be uninterrupted, error-free, or suitable for every use case.

18. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from your use of the service.

Nothing in these Terms limits liability that cannot legally be limited.

Nothing in these Terms limits any non-waivable consumer rights, including remedies available by law for non-conformity of the service or digital content.

19. Suspension and termination

We may suspend or terminate access if we reasonably believe that:

• you have breached these Terms
• your use creates a security risk
• your use creates a legal or regulatory risk
• we need to do so to protect the service or other users

Where reasonably possible, we will inform you before suspension and give you the opportunity to remedy the breach. We may suspend access immediately where necessary for security reasons, to prevent harm, or to comply with a legal obligation.

You may stop using the service at any time.

20. Governing law and consumer forum

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of Italy, without prejudice to any mandatory consumer protections that apply in your country of residence.

If you are a consumer, you may bring proceedings in the courts of your habitual residence where mandatory law allows.

For disputes with a consumer resident in Italy, the court of the consumer's place of residence or domicile has jurisdiction, to the extent permitted by law.

If you are a business user, the courts having jurisdiction at our seat in Italy will have jurisdiction, to the extent permitted by law.

21. Contact